Frequently Asked Questions
Elegance and assistance at your fingertips.
Where does PONT-DES-ARTS ship to?
We offer premium worldwide shipping. Deliveries within Europe typically arrive in 3-5 business days, while international orders take 7-10 business days depending on the destination.
What is your return policy?
We accept returns on all unworn items with original tags attached within 30 days of delivery. Please note that bespoke or personalized pieces are final sale.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. Our collections generally follow standard European sizing, but we recommend checking the 'Fit Notes' for individual garments.
What materials are used in your collections?
PONT-DES-ARTS is committed to luxury and sustainability. We use high-grade organic silks, ethically sourced wool, and recycled textiles to ensure both comfort and longevity.
Can I track my order status?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment in real-time.
Are your payment methods secure?
Absolutely. We use industry-standard SSL encryption to protect your data. We accept all major credit cards, PayPal, Apple Pay, and Klarna for flexible interest-free installments.